How do I view the refund ratio for my products

You can view the refund ratio for your products in the Product View on the Customer Service Performance page.

1. Login to the merchant dashboard and click on Performance > Customer Service Performance

2. Click on View Product Breakdown for the week you want to check refund ratio for

3. See the refund ratio for each product under the Refund Ratio column. You may click Previous/Next page or Export CSV to view more products.


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