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Merchants are responsible for refunds on excessively delayed shipments

Late Delivery Policy:

Late Delivery Policy: If an order is not confirmed delivered by X days after the order is placed, the merchant is responsible for 100% of the cost of any refund for that order.

X is calculated based on reasonable delivery times collected per destination.

Find out X for top destinations here:

CountryCountry CodeX Days
United States US 18 Days
France FR 21 Days
Canada CA 22 Days
Spain ES 23 Days
Switzerland CH 23 Days
Italy IT 23 Days
Japan JP 15 Days
Denmark DK 18 Days
Belgium BE 24 Days
Great Britain GB 15 Days
Sweden SE 24 Days
Norway NO 25 Days
Ireland IE 25 Days
Brazil BR 31 Days
Poland PL 23 Days
Finland FI 21 Days
Singapore SG 20 Days
Portugal PT 31 Days
Australia AU 17 Days
Czech Republic CZ 27 Days
Germany DE 22 Days
Malaysia MY 23 Days
Croatia HR 21 Days
Puerto Rico PR 22 Days
Mexico MX 24 Days
Greece GR 32 Days
Netherlands NL 17 Days
Turkey TR 25 Days
New Zealand NZ 22 Days
South Korea KR 21 Days
Russia RU 28 Days
Israel IL 25 Days
Austria AT 17 Days
Argentina AR 35 Days
United Arab Emirates AE 28 Days
Slovakia SK 22 Days
Hungary HU 21 Days
Chile CL 22 Days
India IN 30 Days

*Wish reserves the right to change these values at any time.

Example
: For orders to the US: 18 days after the order is placed the order is eligible for this policy.

1. Example Acceptable Time to Door:

  • August 1: Order Z is placed by a customer in the United States (US).
  • August 2: Merchant ships Order Z. Assume the merchant is owed $20.00 USD.
  • August 10: Order Z is confirmed delivered.
  • August 15: Customer requests a refund and says order did not arrive.

 After the refund the merchant is still owed $20.00 USD.

2. Example Acceptable Time to Door:

  • August 1: Order U is placed by a customer in France (FR).
  •  August 1: Merchant ships Order U. Assume the merchant is owed $12.00 USD.
  •  August 3: Customer requests a refund and says shipping is taking too long.

After the refund the merchant is still owed $12.00 USD

3. Example Unacceptable Time to Door:

  • Nov 1: Order X is placed by a customer in the United States (US). 
  • Nov 2: Merchant ships order X. Assume the merchant is owed $10.00 USD.
  • Nov 3: Tracking information is confirmed for order X.
  • Nov 31: User requests a refund because the shipping is taking too long.
  • Dec 1: Order X is confirmed delivered.

After the refund merchant is owed $0.00 USD.

4. Example Unacceptable Time to Door:

  • Sept 1: Order Y is placed by a customer in Spain (ES).
  • Sept 1: Order Y is shipped by the merchant. The merchant is owed $15.00 USD.
  • *Tracking information is not confirmed.
  • Sept 30: User requests a refund because the shipping is taking too long.

After refund the merchant is owed $0.00 USD. This is the same as before because a valid tracking number was not provided.

5. Example Unacceptable Time to Door:

  • August 1: Order Y is placed by a customer in Great Britain (GB).
  • August 2: Order Y is shipping by the merchant. The merchant is owed $25.00 USD.
  • August 3: Tracking information is confirmed for Order Y. The merchant is owed $25.00 USD.
  • August 25: Order Y is confirmed delivered.
  • August 26: User requests refund.

After refund the merchant is owed $0.00 USD. Delivery was confirmed taking too long (15 days is acceptable for GB).

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