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How do I get help with my order?

Wish and the stores on Wish are always looking to give you thorough, informative answers to the questions you may have about the products sold on Wish. If for any reason you need to contact Wish or one of Wish's stores, you can do so by following the instructions below: 

On Mobile

  1. Navigate to your Order History page.
  2. Find your transaction on this page.
  3. Tap on the big blue "Contact Support" button.
  4. Select the most appropriate topic.
  5. Describe your issue and tap “Ask Question.”




On Web

  1. While logged in, go to your Order History page: https://www.wish.com/transaction
  2. Find the item you're looking to contact support about.
  3. Click "Contact Support," located under the item's name.
  4. Select the most relevant topic. 
  5. Describe your issue.
  6. Click "Ask Question." 

This will open a support question with our support team. We should be able to respond within 1-2 days
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Comments

  • Avatar
    Jake Locust

    So lame.. before i put any orders.. plz tel me know how do i comment on a product? I want the same item in 3 different colors.. how do i comment this to the seller? so simple concept.. why is it so hard to do on Wish.com..????
    Let me comment to seller so he knows my preference.. ALL the other websites let me do this..

  • Avatar
    Donna Hall

    I have this for ages waiting for them to delete bank statement so I can swipe my order in my cart but they won't listen or help me

  • Avatar
    Donna Hall

    I have this for ages waiting for them to delete bank statement so I can swipe my order in my cart but they won't listen or help me

  • Avatar
    Veronica Rice-Arno

    My order just says sale pending so I dont know if it really got order or is pending bc I want it.

  • Avatar
    Ana Reyes

    I can't buy items to gift them to someone not living with me

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