How can I respond to reviews?

You can see all your reviews from the Merchant Dashboard by clicking on Reviews from the top nav bar:

You can respond to any review by clicking on the Actions button and selecting Contact User.

This will open a ticket with that user about the product. This method will allow you to resolve any issues there may have been with the product.

While reviews are permanent, the buyer will be able to edit any review they leave. This means that you can salvage a poor review by contacting the user and resolving any issues.

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